With such advanced conversational capabilities, the hardest choice you’re likely to have is when to have DISA hand off a call to a live agent.
DISA can work with both outbound and inbound calls, welcoming customers and asking required pre-qualifying questions without ever going off-script. The Vocodia Implementation Team will be happy to help you discover the best way for your business to put our technology to use.
MC stands for “Master Control,” but it’s far more than that. The DISA MC not only shows how your DISA implementation (including all iterations) is performing, but also gives you a real time data picture that you can monitor from anywhere.
You’ll learn to use your DISA MC dashboard as a kind of gas pedal for your call center operations, and make adjustments on the fly to keep your closing agents busy, but not overwhelmed.